Online Appontment

Privacy Policy

At Westrow we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect for any other purpose than providing services listed.

At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 2 years.

For transparency, listed are the business services we provide and how each service uses the information we collect.

Hair and beauty related services
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your preferred hair style, colour formula codes, how you like your coffee and who your favourite Stylists are.
We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us.

Depending on the service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service.

Appointment confirmation and reminders
We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.

Appointment ratings and reviews
After visiting us we may send you an e-mail or SMA asking you to rate our services and provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.

We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.

We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigners are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, the fact we miss you (you have not visited for 3 months) and other special days like Valentines Day and Christmas. Of course, you may opt out of receiving marketing at any time.

Data processors and data locations
We use numerous leading software solutions within our business to provide the services listed above. These software solutions store and process data in numerous locations outside our business premise. For a list of software providers and data storage locations please visit

Software changes coming soon…
You may contact us at to:
• Request a discussion about our Privacy Policy.
• Request information we have stored about you.
• Request we remove all identifying information about you.
• Make a complaint.



Hair and beauty courses – this applies to information we collect about:

– individuals who study a course with us
– employers who purchase training from us
– employers who take a student on work experience or placement
– employers who employ an Apprentice
– individuals who request information from us

If you are asked to provide information to us, it will only be used in the ways described in this Privacy Notice.

This Privacy Notice is updated from time-to-time and the latest version will always be posted on our website.

If you have any questions about this policy, please e-mail

What data we gather

We may collect a range of information including, but not limited to the following:

• name, date of birth, profession, employer
• contact information including, phone, email and postal addresses
• educational information including qualifications, predicted grades, learning support needs
• Diversity data (eg sex, age, ethnicity, disability)
• Financial information i.e. bank details
• Information about personal preferences and interests
• Company information i.e. financial, staff, training needs analysis
• Individual achievements, attendance, results and performance on programme of study
• Website usage data

How we use this data

Collecting this data helps us provide you with a service which meets your needs.

Specifically, we may use data:

• to meet our legal and statutory duties and responsibilities
• to process applications, enrolments and workforce development programmes and contracts
• for our own internal records so that we can provide you with a high quality service
• to contact you in response to a specific enquiry
• to customise our services so they work better for you
• to contact you about services, products, offers and other things provided by us which we think may be relevant to you
• to contact you via e-mail telephone or mail for research purposes.

At no time will we assume your permission to use information that you provide for anything other than the reasons stated here.

We will hold your information securely.

To prevent unauthorised disclosure or access to your information, we have implemented strong organisational and technical security safeguards.

If information is shared with another organisation (reasons for this are given in the section below) we will ensure an Information Sharing Agreement is in place.

We also follow stringent procedures to ensure we work with all personal data in line with the General Data Protection Regulations.

Information Sharing and Disclosure
We do not sell or rent your personal information.

Your information may by necessity be disclosed to appropriate staff members of Westrow Training Ltd and to government bodies [to fulfil our statutory responsibilities] such as the Education and Skills Funding Agency, Ofsted, the Department for Education and auditors or the National Apprenticeship Service and Local Authorities.

Information may be shared with third parties if it is in connection with the service we are providing to you, for example we might share information with market research companies contracted to undertake work on our behalf to assess your satisfaction with our service. When we do this we always ensure an Information Sharing Agreement is in place.

Any personal information we hold about you is processed in accordance with the General Data Protection Regulations.

Visitors to our website
When someone visit we may collect standard internet log information and visitor details of behaviour patterns. We may do this to find out things such as the number of visitors to the different parts of the site. We collect the information in a way which does not identify anyone. If we do want to collect personally identifiable information through our website we will be up front about this and will make the purpose clear.

Use of Cookies
A cookie is a small file placed on your computer’s hard drive. It enables our website to identify your computer as you view different pages on our website.

Cookies allow websites and applications to store your preferences in order to present content, options or functions that are specific to you. They also enable us to see information like how many people use the website and what pages they tend to visit.

Cookies do not provide us with access to your computer or any information about you, other than that which you choose to share with us.

You can use your web browser’s cookie settings to determine how our website uses cookies. If you do not want our website to store cookies on your computer or device you should set your web browser to refuse cookies. However, please note that doing this may affect how our website functions. Some pages and services may become unavailable to you.

Unless you have changed your browser to refuse cookies, our website will issue cookies when you visit it.

Controlling Information About You
When you fill in a form or provide your details on our website, you may see one or more tick boxes allowing you to:

• opt in to receive marketing communications from us by e-mail, telephone, text message or post

If you have agreed that we can use your information for marketing purposes, you can change your mind easily, via one of these methods:

• send an e-mail to
• write to us – Westrow Training Ltd, Westrow House, 161 Briggate, Leeds, LS1 6LY

We will not lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.

Links From Our Site
Our website may contain links to other websites. Please note that we have no control of websites outside of If you provide information to a website to which we link, we are not responsible for its protection and privacy. You are advised to read the privacy policy or statement of other websites prior to using them.

People who use our services
We hold the details you provide us with in order to deliver programmes of study, Apprenticeships, workforce development programmes and other services which meet your specific needs.

We only use these details to provide the service you have requested and for other closely related purposes. For example, we might use information about people who have enquired about a course to carry out a survey to find out if they are happy with the level of service they have received or we might use information about an employer offering a student work experience to contact them about a new Apprenticeship scheme or grant.

You are able to request that we stop contacting you at any time.

Information may by necessity be disclosed to appropriate staff members of Westrow Training Limited and to government bodies [to fulfil our statutory responsibilities] such as the Education and Skills Funding Agency, Ofsted, the Department for Education and auditors or the National Apprenticeship Service and Local Authorities. Any personal information we hold about you is processed in accordance with the General Data Protection Regulations.

People who use our commercial services
If you are a customer of a commercial service of Westrow, i.e. our hairdressing and beauty therapy salon, the information you provide us with to enable us to deliver that service will only be held and used for that purpose or for other closely related purposes – please refer to Section 1.

Accessing Your Own Personal Information
You have the right to ask for a copy of any of your personal information held by us You can make a ‘subject access request’ under the General Data Protection Regulations.

To make a request please send an email to

Complaints or Queris
If you have any questions about our collection and use of personal data please contact us. We are happy to provide additional information if it is required.

Changes to This Privacy Notice
We will keep this Privacy Notice under regular review and reserve the right to change it as necessary from time-to-time or if required by law. Any changes will be posted on the website.